FAQ

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ORIGINAL PAINTINGS

All paintings are created using the highest quality, 100% unbleached cotton canvas
(380gsm) and mounted on heavy-duty pine stretcher bars. Each piece is varnished for
archival protection

Shipping Cost:
Shipping costs for originals will be calculated at checkout. You will receive a shipping confirmation email with tracking information once your order is dispatched. International orders may incur duties and taxes, which are the customer's responsibility. We are not responsible for delays caused by customs.

CANVAS OR FINE ART PAPER PRINTS

Canvas:

  • Printed on premium 450gsm acid-free canvas○Highly resistant to racking
  • Archival museum quality, UV resistant, and never fading
  • Can be framed without glass
  • Lighter and easier to hang than glass frames
  • Available framed and ready to hang
  • Unframed canvas prints come with extra material for stretching

Fine Art Paper:

  • Printed on 308gsm, 100% cotton rag paper, acid-free
  • Velvety texture with archival museum quality
  • Requires glass for framing
  • Printed edge to edge, suitable for framing flush or with a mat board


Signed Prints:
Each print comes with a signed Certificate of Authenticy from Amica.

Fine art paper prints are printed edge to edge with no white border, giving you the option to frame them flush for a gallery-style look or with a mat board. These prints are extremely fragile and should be taken directly to your local framer without removing them from the tube.

FRAMING

When your unframed artwork arrives, please do not remove it from the tube. Artworks are delicate and should be handled by a professional framer. Take the tube directly to your framer for safe handling.

Every framed artwork is made to order, wrapped, boxed, and dispatched promptly. Your framed artwork is fully insured and will arrive ready to hang.

If you ordered prints in the following sizes—A3, A2, A1, 8x10in, 11x14in, or 16x20in—they will fit into ready-made frames. These prints can be safely handled and framed at home in a clean environment. When framing small paper prints at home, avoid touching the surface of the print. Hold only the edges with clean hands and insert it directly into the frame. For all other sizes not listed above, including larger paper and canvas prints, professional framing is recommended.

For fine art prints, we use acrylic instead of glass. Acrylic is shatter-proof and lightweight, making it ideal for shipping and safe installation. However, it is more prone to scratching, so handle it with care. Framing Options: We offer framed options for 16x20, 20x28, and 30x40prints, with frames available in natural wood or black wood finishes. Frames must be purchased with the print. For budget-friendly framing, options are available from retailers like IKEA, Target or Kmart.

SHIPPING & DELIVERY

All our artwork is made to order, with great care and attention. We do not keep stock on hand, so please allow us the necessary time to print and/or frame your pieces:

  • Fine art paper: 1-2 weeks
  • Unframed canvas: 2-3 weeks
  • Framed canvas: 3-5 weeks

Delivery times will vary based on your location. Once your order is dispatched, you willreceive a tracking number to monitor your package until it arrives.

If you need your artwork urgently, please contact us. While we cannot guarantee expedited delivery, we will make every effort to prioritise your order and get it to you as quickly as possible.

  • Shipping Cost: We offer free worldwide shipping on all unframed print orders. Shipping costs for framed orders will be calculated at checkout. You will receive a shipping confirmation email with tracking information once your order is dispatched. International orders may incur duties and taxes, which are the customer's responsibility. We are not responsible for delays caused by customs.
  • Order Tracking: Once shipped, you will receive an email with a tracking number. If you have not received your order within the expected timeframe, contact us athello@amica.net.auwith your name and order number for assistance.
  • Local Pickup: Local pickup is available in Brisbane, Left Bank Art Group. Pickup is usually ready in 4 days for unframed prints and slightly longer for framed prints. You will be notified when your order is ready for pickup.
  • Packaging: All prints are made to order, rolled, packaged, and sealed in a tube for safe handling.